From Tech Frustration to Seamless Operations: The AV Upgrade That Transformed This Travel Business!
Industry: Travel, Tourism, and Hospitality
Location: Based in India with offices in 4–5 states
Company Type: Mid-Sized Travel and Tourism Company
Client Background
The client is a well-known travel company in India, operating in multiple states with around 500 employees. They provide a wide range of services, including holiday packages, hotel bookings, flight tickets, and corporate travel solutions. Their customers include families, solo travellers, and business professionals who rely on them for smooth and enjoyable travel experiences.
As the company grew, they faced difficulties in managing meetings, training staff, and interacting with customers due to outdated and unreliable audio-video (AV) systems. Their conference rooms had different setups, leading to technical issues during video calls. Customer support teams struggled with poor-quality calls, and remote employees faced connectivity problems. The management realized they needed a modern, easy-to-use AV solution to improve teamwork and customer satisfaction.
Review
Challenge
The travel company was facing multiple difficulties due to its outdated and unorganized audio-video (AV) setup. One of the biggest problems was inconsistent meeting experiences across different offices. Since each location were often disrupted by technical glitches—videos would freeze, audio would cut out, or employees struggled to connect their laptops. This wasted time and caused frustration, especially when discussing urgent business decisions with remote teams or clients.
Another major issue was poor customer interactions. The company’s support and sales teams relied on webcams and low-quality microphones, leading to unclear video calls and dropped conversations. Customers frequently complained about not being able to hear properly or facing delays in service due to technical problems. This affected the company’s reputation, as travellers expected smooth and professional communication when booking trips or resolving issues.
Finally, the company’s reliance on multiple vendors for repairs and upgrades led to higher expenses and delays. There was no single point of contact for AV-related problems, making it hard to get quick fixes. These challenges were slowing down operations, hurting customer satisfaction, and making it difficult for the business to grow efficiently. The management realized they needed a modern, unified, and easy-to-manage AV solution to stay competitive in the fast-moving travel industry.
Solution
Konverge implemented a simple yet powerful audio-video solution to solve the travel company’s communication challenges. It installed easy-to-use video conferencing systems in all meeting rooms with one-touch meeting start and crystal-clear audio. For remote teams, we set up wireless presentation systems so employees could share screens without cables.
Customer service got a major upgrade with professional headsets and HD webcams, making client interactions smoother. Digital displays in reception areas now show travel offers automatically. Our cloud-based management system lets IT staff monitor and fix issues remotely, saving time and money.
The best part? The entire system is plug-and-play, requiring minimal training. New offices can get the same setup in just days. With Konverge’s solution, the company now has reliable, hassle-free communication across all locations.
Results
After Konverge’s AV solution was implemented, the travel company saw big improvements in daily operations. Meetings became smoother because employees could now connect easily with colleagues in different offices, Customer service teams reported fewer complaints as calls were clearer and more professional. This helped to promote special offers which lead to increase in travel bookings.
Since the system was cloud-managed, the IT team could troubleshoot issues remotely, reducing downtime. The company also saved money by avoiding frequent repair. Most importantly, the new AV setup was scalable, meaning the company could add more offices without worrying about compatibility issues.
Client Impact
✅ Faster Meetings – No more technical delays during video calls.
✅ Happier Customers – Clearer communication improved service quality.
✅ Lower Costs – Reduced maintenance expenses and IT support needs.
✅ Easy Expansion – New offices could be set up quickly with the same AV systems.
