Konverge

Automation Company in India
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Automation Company in India
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IT Service Management for
Smooth IT Operations

Improve customer satisfaction with reduced down time

Why IT Managed Services?

Managed IT services offer a wide range of remote Hybrid IT solutions, with responsibilities ranging from specific on-demand response to 24-hour/365 IT assistance. Managed IT can help businesses reduce their IT workload in-house or fill in the gaps left by existing IT jobs and knowledge. Both on-premises IT and private cloud storage are supported by these services.

Managed IT service providers can help businesses cut costs, improve IT efficiency, and maintain uptime. Organizations should ensure that potential MSPs effectively implement data protection and privacy requirements to ensure compliance with national and international regulatory authorities.

ITSM Services Desk and Help Desk

Konverge's Support Ticketing Management System allows MSPs (via administrators and help desk staff) to keep track of user tickets, respond to them, reassign them to appropriate departments or organizations, and generate reports, among other things.

Remote Managed Services

Remote Managed Services from Konverge may relieve your IT personnel of the burden of implementing and maintaining various products while also ensuring optimal product availability and performance for your customers. Because our analysts are intimately familiar with the capabilities of our products, they can assist you in identifying opportunities to implement and manage them in ways that support your information governance policies, such as the optimization of information security, privacy, and retention policies.

IT Asset Management Services

Asset management is a set of processes that requires a lot of data. Automation from Konverge can assist your organisation in capturing, cataloguing, managing, analysing, and reporting on asset data. Asset management technology is critical in modern businesses because it allows operational procedures and decision-making to scale across huge asset footprints.

Outsourcing Skilled Resources

IT outsourcing is the process of contracting out information technology tasks such as software development, infrastructure solutions, and software support to third parties. Our access to higher expertise, a better price-to-quality ratio, and ease of growing are all popular reasons to outsource to Konverge. Companies frequently outsource data storage because hiring a third party is less expensive than purchasing and maintaining their own data storage equipment and facilities.

Benefits of Opting for IT Managed Services from Konverge

Tailored customer communication

  • Analyzing information needs of each stakeholder.
  • Discussing how best to communicate information (communication means, level of detail, frequency of updates, timing, etc.) to each stakeholder.
  • Regularly sharing relevant project status information.

    • Consistent and comprehensive reporting

  • Achievement of team productivity and service quality KPIs.
  • Use of resources (actual versus planned).
  • Actual project problems or potential risks.
  • Revised risk management strategy, acceptability of the risks.

    • Quarterly improvements in service delivery

  • Regular roadmap revision (stated business needs vs. current business needs; value we bring vs. the highest possible value).
  • Proactivity in terms of adding improvements or competitive advantages to the service.

    • Comprehensive knowledge transfer

  • Detailed process descriptions and policies regulating IT service provisioning.
  • Knowledge transfer to your in-house architects, developers, testers, DevOps engineers, IT support specialists, DBAs, and security administrators.

    • Why Konverge is the right partner for your business?

    • Strong process analysis, prioritization & shortlisting methodologies
    • Proven software development & implementation capabilities
    • Service excellence and client satisfaction are our highest priority; our clients describe us as a trustful, innovative and agile partner
    • We understand your business: highly qualified team members with substantial knowledge and experience relevant to areas of operations
    • Strong combination of skills: Technical architects working hand in hand with finance & regulatory experts, data scientists and software engineers
    • Holistic approach with outcome focused taking into account all relevant business aspects: people, culture, vision, governance, audit, security, etc

    FAQs

    Your Questions about Managed Services Answered

    How do I know if my IT infrastructure costs may be reduced?

    We assess the existing health of your IT infrastructure to determine the potential for improvement and compare the TCO of in-house vs. Konverge-managed IT infrastructure.

    Does outsourced IT infrastructure management pose a threat to corporate data security?

    Hackers often target unmanaged, unpatched or outdated IT systems, so having an expert IT team manage your systems, provide patches quickly and make updates when needed actually means your organization is more protected.

    How can a managed service provider guarantee against premature service termination?

    Our agreements include a lengthy transition period to ensure that there is no risk of an abrupt termination. Customers typically receive managed services from us for a number of years, sometimes even ten years or more.

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