Intelligent Automation: A Complete Guide

Intelligent automation is acquiring the business world and becoming a growing market because of the rising market competition. Since enterprises no longer want to limit their abilities to traditional automation, Intelligent Automation has gripped its pace.  Now the question arises, how does intelligent automation work, and how can it benefit businesses? Learn about intelligent automation in brief in this article: 

What is Intelligent Automation? 

Intelligent automation, which is also referred to as intelligent process automation (IPA) or hyper-automation, combines technologies like RPA (Robotic Process Automation) with AI (artificial intelligence) and BPM (business process management) to streamline and scale decision-making across organizations. It simplifies processes, frees up resources, improves operational efficiencies, and has various applications. 

Components of Intelligent Automation

Intelligent automation is comprised of three emerging technologies. It is formed with the integration of RPA, AI, and BPM. Let’s understand how these technologies contribute to processing Intelligent Automation. 

1. Artificial Intelligence: Intelligent Automation relies heavily on Artificial Intelligence, utilizing machine learning and advanced algorithms to process structured and unstructured data, build a knowledge base and make predictions. AI serves as the decision-making engine for IA.
2. Business Process Management: BPM is the second component of intelligent automation, also known as business workflow automation. Business Process Management (BPM) streamlines workflows, increasing the efficiency and uniformity of business processes. BPM is widely adopted across industries to simplify processes and enhance interactions and participation.
3. Robotic Process Automation: RPA is the third component of Intelligent Automation which uses software robots, or bots, to complete back-office tasks, such as extracting data or filling out forms. RPA (Robotic Process Automation) bots work seamlessly with AI, utilizing AI insights to tackle intricate tasks and scenarios. 

Integrating these three elements results in a disruptive solution that streamlines processes, makes workflows easier, and improves customer experience.

Benefits of Intelligent Automation

With the help of Intelligent Automation, companies can increase efficiencies and gain new capabilities beyond human abilities. It can yield unique, personalized customer interactions, leading to best-in-class customer experience and satisfaction. Let’s get through the benefits of Intelligent Automation in brief: 

1. Accelerated Digital Transformation: Intelligent Automation helps you accelerate your IT systems with a structured approach to accelerate, implement, and scale tech, talent and sustainability initiatives.
2. Operational excellence: Through IA, you can recreate your business process approaches using modern engineering practices and advanced analytics, delivering the efficiencies to self-fund change.
3. Innovation: Intelligent Automation lets you infuse a continuous innovation DNA into IT with the ability to respond to change and bring better experiences to market faster. 
4. Reduce costs:  IA provides the ability to scale quickly without increasing risk, compromising quality, or putting a strain on the existing workforce. Business leaders benefit from this capability through higher production yields and improved ROI.
5. Improve accuracy: The strength behind intelligent automation is the use of artificial intelligence to drive decision-making and bring a consistent approach to repetitive tasks.
6. Enhancing Customer Experience: By delivering a superior, more dependable product quicker or promptly answering customer inquiries, companies can create a more satisfying experience for their customers, giving them a competitive edge. 
7. Complying with Regulations: In certain industries, compliance with specific regulations is mandatory. Intelligent Automation leverages its task automation capabilities to meet these regulations consistently.

Intelligent Automation Services

How work is performed today will differ significantly from how it is performed tomorrow as intelligent automation becomes embedded in the future workforce. All you need is Intelligent Automation services for your business to implement a holistic view of automation, process, and service improvement.

Konverge Technologies help you implement Intelligent Automation while offering the following: 

• Identifying strategies and opportunities
• Considering operating models and centers of excellence
• Assessing automation risks and controls and the impact on your people
• Determining your reference architecture and prioritizing processes
• Delivering and implementing Intelligent Automation solutions

Intelligent Automation (IA) is a revolutionary approach to business processes that leverages the latest technologies to improve efficiency, accuracy, and speed. Rather than simply integrating individual technologies within an organization, IA is about reimagining how work is done from end-to-end across the front, middle, and back ends. Intelligent Automation aims to create a seamless, integrated experience for customers and employees while delivering significant operational benefits.

Intelligent automation services by Konverge Technologies are designed to help organizations adopt Intelligent Automation and achieve these benefits. Our services help organizations assess their current processes, identify areas for improvement, and develop a roadmap for Intelligent Automation implementation. We bring together a team of experts with deep knowledge of the latest technologies and best practices in process transformation.

Whether you’re looking to automate routine tasks, streamline complex workflows, or create new digital experiences for customers, our Intelligent Automation Services can help. Our goal is to provide you with a solution that meets your immediate needs and positions you for future growth and success.