Best IT Managed Service Providers in India: 2021

Traditional IT Services were used by enterprises to outsource parts of their IT operations. The goals were to cut down on risk factors and complete the task on time. However, the past decade has witnessed enterprises choosing Managed IT Services over the traditional ones; the reason was simple: gaining work efficiency and increased production. Managed Service Providers (MSPs) offer IT services to the client as well as develop strategic decisions and communicate the same to the client.

Historically MSPs used to deliver infrastructure or device-centric models of services, but with time the role expanded to the inclusion of any constant, regular management, maintenance, and support.

Simply put, MSPs deliver a multitude of services from network, application, infrastructure to security through active administration on customer’s premise (hosted on the provider’s data center or any third-party data center) and continuous support.

What is covered under Managed IT Services?

Managed IT Services include an extensive range of Hybrid IT Infrastructure, with roles spanning from on-demand response to 360-degree coverage of IT operations and implementations. These service providers empower enterprises by cutting down the in-house IT workload or fill gaps left by the in-house IT department. Other benefits are increased IT efficiency and improved uptime management.

Tips for choosing the best IT MSPs

While choosing a Managed IT Service Provider or IT MSP, it becomes essential to consider several factors that can ensure that a service provider will meet your business needs.

1. Assessing Current IT systems and resources
Specifying your business goals can considerably increase your chances of finding the right fit for your needs. Moreover, understanding infrastructure and workflows that need to be managed, existing resources, and the budget you’re ready to invest in can get you closer to the right MSP.

2. Auditing current IT system
Upon finalizing your list of service providers, it is always wise to let the providers audit your existing IT system. It helps you understand the provider’s ability to handle and manage your assets. Failing to perform the audit points out the provider’s inefficiency in supporting your system.

3. Checking scalability and flexibility
The last step is to measure the scalability of service providers, which includes checking the level of expertise and resources available to support your processes and implementation. Ensure that the provider has more expertise for your processes. In the absence of which your capacity and performance can affect adversely.

Top 6 IT Managed Service Providers in India

1. Konverge Technologies 

Another name to add to the list of best Managed IT Service Providers in India is Konverge. It has a proprietary intelligent automation solution that enables businesses to achieve higher customer satisfaction to reduce downtime. Read further to know why.

Konverge offers one-of-its-kind IT facilities managed services that cover an extensive bandwidth of functions—Network and Security Services, Vendor SLA Management, Desktop Management, IT Helpdesk Management, Server Management, LAN/WAN Management, IT Security Management, Datacenter Management and more. A few highlights of Konverge are pointed down: 

• Konverge’s managed services focus on the complete life cycle of the IT process rather than just focusing on the problem at hand.
• Its remote managed services provide continuous remote support, backup archiving, and more, making it 100% efficient in supporting your IT infrastructure.
• Its IT Asset Management Services enable enterprises to increase their productivity by cutting down extra efforts otherwise spent on other business operations.

An IT firm based in Pune, Fulcrum Digital is creating a mark amidst leading IT managed service providers in India. They offer a multitude of services to various industries, including banking and financial services, insurance, higher education, food services, retail, manufacturing, and eCommerce. Their expertise lies in their proprietary integrated suite of enterprise-grade software products, services, and solutions. The services range from assessing the infrastructure to strengthening the business agility scale. As a part of Managed Innovation Services, they run in collaboration with Microsoft and AWS.

3. Ibexlabs

Backed with a team of AWS-certified IT experts, Ibexlabs offers customized solutions and services to each enterprise, depending on their unique requirements. The business aids businesses to build the best architectural habits and reduce risk while helping them build a sustainable IT infrastructure in line with AWS. This has a tremendous impact on the impact of time and IT workloads. The firm also features a robust disaster recovery service to secure data from hackers.

4.Sattrix

With cyber security in the center of all services, Sattrix offers an integrated security ecosystem to develop a secure cybersecurity infrastructure with a round-the-clock monitoring service. The company features a Security Operations Center (SOC) that offers 24*7 cloud, hybrid, or on-premise management and monitoring services based on individual requirements. It delivers SLA-based services by harnessing multiple tools and technologies.

5. Direction Software

Having 20+ years of IT experience, Direction Software offers a bucket of managed IT services that include application development and maintenance, Microsoft business solutions, business process outsourcing, and web application & e-commerce development. It has served industries ranging from healthcare, e-commerce, hospitality, logistics, travel & transport to real estate, collecting immense expertise to handle efficiently and manage IT systems in each industry. The company has turnkey solutions that include IT implementation, project management, and training primarily for the supply chain industry.

6. Sensiple

With cutting-edge automation and AI technology, Sensiple has carved a unique place among all other managed service providers. The company delivers IT products and services, ranging from infrastructure to independent testing, to capital markets, customer experience, digital & enterprise transformation. The process essentially covers all stages, from ideation to execution. It has a team of experienced members that effectively develop and execute sustainable IT operations. List of industries that Sensiple serves: Capital Markets, Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government, Media, and more.

The blog aims to make the readers aware of the best IT MSPs available in the market. Businesses should give priority to their requirements, available resources, and budget before selecting an MSP. Further, they should be thorough with the provider’s efficiency and expertise to achieve optimal results.

We hope that this blog has helped you and provided useful information regarding the Best IT Managed Service Providers in India.

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