How Konverge Technologies Delivered Secure, Centralized Network Management for a Pan-India Retail Brand
Industry: Retail
Location: Pan India
Company Type: Large-Scale Retail Enterprise
Number of Employees: 1500+
Company Overview :
The client is one of India’s leading retail chains, operating at scale with offices and teams distributed across multiple locations. Seamless internal communication and collaboration are critical to support day-to-day operations, leadership meetings, vendor coordination, and cross-functional decision-making.
As collaboration needs evolved and hybrid work became more prevalent, the client required a modern, reliable, and future-ready video conferencing (VC) infrastructure.
Challenge
The client’s existing video conferencing setup had become outdated and limited in capability, impacting collaboration quality and flexibility.
Key Challenges:
- Legacy VC devices were not end-to-end supported
- Limited compatibility with video conferencing softwares
- Poor speaker, microphone, and camera quality
- Firmware updates were not easily manageable
- Inflexibility to support multiple collaboration platforms
The organisation needed a fully supported, enterprise-grade VC solution that could integrate seamlessly with multiple collaboration tools while ensuring high-quality audio and video.
Solution
Konverge Technologies assessed the existing collaboration environment and recommended a modern Cisco video conferencing upgrade, aligned with the client’s enterprise collaboration requirements.
Highlights:
- Cisco VC Hardware Upgrade:
Deployment of new-generation Cisco video conferencing devices across meeting rooms. - Multi-Platform Support:
Full compatibility with Webex, Microsoft Teams, Google Meet, and Zoom. - Enhanced Audio & Video Quality:
Upgraded speaker, microphone, and camera capabilities for clearer communication. - Centralised Dashboard Access:
Unified dashboard for device visibility, monitoring, and management. - Firmware Management:
Easy and centralised firmware updates to keep devices secure and up to date.
Results
The upgraded VC infrastructure significantly improved collaboration efficiency and user experience across the organisation.
Key Outcomes:
- High-quality audio and video across all meetings
- Support for multiple collaboration platforms, increasing flexibility
- Improved meeting experience with upgraded speaker, mic, and camera quality
- Centralized visibility and control through a management dashboard
- Simplified firmware updates and device lifecycle management
- Scalable VC infrastructure ready for future collaboration needs
