From Manual Bottlenecks to Automated Precision: How a Pharma Company Transformed Its Operations with Konverge RPA
Industry: Pharmaceuticals & Life Sciences
Location: Headquartered in Pune, with operations across India
Company Type:
The client is a reputed pharmaceutical organization engaged in manufacturing, quality testing, and distribution of a wide range of medicinal products. With growing product lines and expanding distribution networks, their operations became increasingly data-driven — spanning regulatory documentation, purchase orders, quality control, and invoice processing.
As the company scaled, its teams were bogged down by repetitive manual tasks — from data entry and report generation to compliance validation. These processes were time-intensive, error-prone, and delayed decision-making.
To streamline operations and improve accuracy, the company partnered with Konverge Technologies to implement an intelligent RPA (Robotic Process Automation) solution — designed to handle high-volume routine processes and free employees to focus on strategic, high-value work.
Challenge
Despite its operational strength, the company faced several key challenges that impacted efficiency and compliance:
1. Manual Data Entry Overload:
Critical business processes — like invoice reconciliation, order entry, and batch record documentation — were handled manually, consuming hundreds of man-hours every month.
2. High Error Rate in Reports:
Manual inputs across systems (ERP, QA portals, vendor tools) often led to data mismatches and compliance gaps, affecting audit readiness.
3. Delays in Regulatory Documentation:
Preparing and validating reports for drug approvals and compliance required repetitive verification, delaying submission timelines.
4. Lack of Visibility:
With no real-time tracking of process status, management struggled to monitor progress, exceptions, or bottlenecks in workflows.
5. Employee Productivity Impact:
Highly skilled staff spent valuable time on repetitive documentation and transaction tasks instead of R&D, production optimization, or client coordination.
Solution
Konverge Technologies deployed an end-to-end RPA solution customized for the pharma sector’s strict accuracy and compliance needs.
The automation framework was designed to integrate seamlessly with the client’s ERP, QA, and document management systems — ensuring that every repetitive, rule-based process was handled with robotic precision.
Key Highlights of the Solution:
✅ Automated invoice processing, purchase order validation, and payment reconciliations
✅ RPA bots integrated with ERP systems for batch record entry and quality data checks
✅ Automated generation and distribution of daily operational and compliance reports
✅ Real-time process monitoring and exception alerts through a central dashboard
✅ Secure data handling aligned with pharma regulatory standards
This digital workforce operated round the clock — processing tasks at 3x speed while maintaining 100% accuracy.
Results
Within just a few months of implementation, the impact was measurable and transformative:
- Processing Efficiency: 70% reduction in time spent on manual reporting and documentation.
- Accuracy Gains: 99% data accuracy achieved in routine operations and reconciliations.
- Faster Compliance: Reduced regulatory report turnaround by 40%.
- Cost Optimization: Operational costs dropped due to lower manual effort and rework.
- Employee Uplift: Staff redirected efforts toward innovation, product quality, and R&D initiatives.
